All products are shipped within 48 hours of ordering. All feeders and accessories will be shipped FedEx ground, unless otherwise requested. Ground shipments usually take approximately 4-5 days. All shipments are FOB, Corpus Christi,Texas. Check all products for damage prior to accepting the delivery. If any damage exists notify the carrier within 24 hours. We are confident that you will be 100% satisfied with our quality product. In the unlikely event that you need to return an item, please call for a return authorization (RA#) number prior to shipping the product. In order to receive proper credit an RA# is required. A product must be returned within 30 days of date of purchase then credit will be issued to your credit card for the purchase price and tax, if applicable, less a 15% restocking fee. The restocking fee will be waived when an item is returned within 30 days of date of purchase, unused, in the original box and undamaged.